Wallsauce-klantenrecensies
Beoordeeld 4.9 / 5.0 (5196 klantenbeoordelingen)
5/5Very pleased, looks great, good quality, we had walk done within 2 hours, we had some tricky bits around radiator which slowed us down
Second time we used Wallsauce, ordering easy, high quality paper , easy to apply, great finish
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5/5Printed on thick paper so it was easy to hang, colour was bright and the image clear. Exactly like the picture on the website..I am very pleased with the effect it brings to my room.
Delivered on time, well packaged.
2/5I did not receive the adhesive with my original order. And the instructions for your murals specifically say not to use standard wallpaper adhesive. So I contacted customer service the next day to report my missing product. I received an email response offering me a refund for the adhesive. I had to explain that per your instructions I could only use your product and I still needed that adhesive in order to hang my mural so I requested that you send it to me via registered mail. Two days later, without any communication, I emailed again asking if you could send me a replacement adhesive. Then I received a response saying you would send me the adhesive through untracked mail and I would receive proof of postage once it was sent. Thirteen days later I had not received proof of postage nor my adhesive. I emailed again asking if it had been sent. Two days later I got a reply assuring me that it had been sent but that it was untracked mail and could take 10 days to arrive in the US. (I had already waited 13). Now, 7 days later, I still have not received any adhesive. So it is now 26 days since I received my mural and I still can’t hang it. The scheduled timeline for my project is completely blown. I can’t even speak to the quality or overall look of the product. I am extremely disappointed.
5/5Good quality product, easy to install, fast delivery
1/5carta di pessima qualità. è stata tagliata oltre il necessario quindi si vede del bianco in ogni foglio della carta.
Ciao Mario,
Grazie per aver dedicato del tempo a lasciare la tua recensione.
Mi dispiace molto sapere che hai riscontrato un problema di installazione con il tuo murale.
Sfortunatamente, non sono stato in grado di individuare alcuna comunicazione precedente con te in merito a questo, pertanto non sono stato in grado di aiutarti a risolvere il problema.
Si prega di notare che è fondamentale che le nostre guide per la preparazione e l'installazione delle pareti siano seguite attentamente e correttamente per assicurarvi di ottenere i massimi risultati.
Per quanto siamo in grado di accertare, non ci sono difetti noti nei materiali murali o nelle paste che forniamo. Utilizziamo lo stesso materiale di carta da parati che hai da oltre 5 anni e produciamo diverse centinaia di murales personalizzati ogni mese, utilizzando il materiale Premium. Qualsiasi difetto nei materiali ci diventerebbe immediatamente evidente attraverso la nostra base di clienti. La pasta "paste the wall" è uno dei marchi leader del Regno Unito e anche in questo caso qualsiasi problema ci sarebbe noto.
Normalmente, i problemi di giunzione derivano da una serie di fattori come una preparazione impropria della superficie della parete, un'applicazione incoerente dell'adesivo, condizioni ambientali estreme o talvolta una pressione eccessiva applicata alla carta che ne provoca un leggero allungamento, successivamente si ritira in corrispondenza delle giunture o una quantità insufficiente di pasta applicato in prossimità delle cuciture. La pasta fornita ha dato una copertura da 3 a 5 rotoli di carta da parati, che normalmente è buona per 15 metri quadrati o più (i rotoli di carta da parati standard sono circa 5 mq), quindi avrai sicuramente avuto una pasta adeguata per il tuo particolare murale di circa 10 mq.
Siamo un fornitore affidabile e rispettato di murales personalizzati di alta qualità e i clienti insoddisfatti non sono ciò per cui ci battiamo. Se desideri discuterne ulteriormente, non esitare a contattare il nostro team amichevole all'indirizzo info@wallsauce.com e saremo felici di aiutarti.
Cordiali saluti,
Shannon.
23-May-2023
Wallsauce
5/5I asked a handyman where I live but he was unable so my daughter has done it and because of the wonderful directions she wouldn’t say it was easy but having no previous experience with this type of thing she is very pleased with the result and I am over the moon 🎈🎈🎈🦋🦋🦋🦩🦩🦩🦩
Yes I would recommend wallsauce to anyone 🦋🦋🦋🦋🎈🎈🎈I love the way everything was labelled 🦩🦩🦩🎈🎈🎈packaging was brilliant and delivery was very good🍉🍉🦉🦉🧸🧸 all the best
5/5Mural is lovely have not put it up on the wall yet but know it will look fantastic
5/5Yes I would recommend wallsauce to anyone 🦋🦋🦋🦋🎈🎈🎈I love the way everything was labelled 🦩🦩🦩🎈🎈🎈packaging was brilliant and delivery was very good🍉🍉🦉🦉🧸🧸 all the best
5/5Excellent
Good delivery,very well package and easy to hang
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5/5The order came almost before I had placed it. Beautifully packed. Exact measurements. I think its my 3rd mural and all so successful.
Hello Alina,
Thank you for taking the time to leave your review.
I’m very sorry to hear this. We’re normally known for our exceptional service and high-quality murals and we regret that we did meet our usual standard.
When placing an order, customers have the option to add paste or remove it, if they would like to use their own. We recommend using Solvite Paste the Wall paste as this has been tried and tested by ourselves and many of our satisfied customers. As soon as we were alerted to the issue we contacted you to offer a solution and our apology. As a goodwill gesture, we processed a refund for the cost of the paste and dispatched a replacement package to you.
I sincerely apologise your replacement paste is yet to arrive and should you wish to contact the team directly at info@wallsace.com, we will be happy to assist you further.
Kind regards,
The Wallsauce Team.
30-May-2023
Wallsauce